On Day 10 of its "12 Days of Shipmas" event, OpenAI announced that users can now interact with ChatGPT through two new channels: phone calls in the United States and Canada and WhatsApp messaging globally, both accessible through a single number: 1-800-CHATGPT.
Key Points:
- US users can now have voice conversations with ChatGPT by calling 1-800-CHATGPT (1-800-242-8478), with a free 15-minute monthly allowance
- Global users can message ChatGPT through WhatsApp using the same number, subject to daily message limits
- The service supports text-only conversations through WhatsApp and doesn't include features like image sharing or ChatGPT's memory features
For many potential users, consistent access to high-speed data and modern smartphones can be a significant barrier to trying AI tools. OpenAI's new phone service bridges this gap by leveraging existing infrastructure. Users can simply dial 1-800-CHATGPT to start a voice conversation with the AI assistant, making the technology accessible to anyone with a basic phone line.
The WhatsApp integration extends ChatGPT's reach globally, allowing users to engage with the AI through a messaging platform they may already use daily. If you are trying the service on WhatsApp, be sure to look for OpenAI's verified badge to confirm you're interacting with the official service.
While these options expand ChatGPT’s reach, OpenAI has emphasized their experimental nature. Usage limits may change as demand evolves. Calls are limited to 15 minutes each month. Additionally, the phone service is currently optimized for quieter environments and may face challenges with background noise. Users are encouraged to enable noise isolation settings for the best experience.
The WhatsApp service supports text-only communication and cannot participate in group chats. For more robust interactions—including ChatGPT’s search functionality—users should access the app or website.
OpenAI says it stores calls, transcripts, and messages temporarily for safety and abuse prevention, with all data subject to its Privacy Policy. WhatsApp users should also note that their conversations are governed by WhatsApp’s terms.
This update makes ChatGPT more accessible, offering new ways to engage with the AI that cater to a broader audience. Whether you’re a user in North America trying out phone calls or an international user exploring WhatsApp messaging, OpenAI is providing new entry points to experience the benefits of AI in everyday life.
Article updated to include that users in Canada can now call 1-800-ChatGPT.