Incident.io, the London and San Francisco-based startup helping engineering teams manage high-stakes software outages, has raised $62 million in Series B funding at a reported $400 million valuation. The round was led by Insight Partners, with continued backing from Index Ventures and Point Nine Capital, bringing the company’s total funding to just over $96 million.
Key Points:
- The funding round, led by Insight Partners, values the company at $400 million
- Their platform has handled over 250,000 incidents for customers including Netflix and Etsy
- The company is expanding its AI capabilities to help diagnose and fix software failures
The new capital will fuel the development of incident.io’s AI-powered incident responders—agents designed to investigate, diagnose, and eventually resolve infrastructure problems in real time. The company, founded in 2021 by three former Monzo engineers, has grown into a go-to platform for fast-moving engineering teams facing the operational chaos of modern software development. It’s already powered over 250,000 incidents for customers like Netflix, Ramp, Linear, Etsy, and OpenAI.
With large language models accelerating software release cycles, the risks of breakage are rising too. Incident.io sees AI as the answer to AI-induced complexity. Its platform currently automates tasks like note-taking, postmortems, and real-time updates. The next step: AI agents that can flag root causes, surface relevant past incidents, and even suggest or implement fixes—all in the middle of an outage.
The company is also gaining traction in the crowded on-call space. After launching its On-call product in March 2024 as a modern replacement for PagerDuty and Opsgenie, nearly 70% of incident.io’s customer base has already adopted it—just as Atlassian begins winding down Opsgenie.
CEO Stephen Whitworth frames the mission succinctly: “The AI revolution is rewriting the rules of software, from how it’s built to how it breaks.” Incident.io is positioning itself as the team you want standing next to you when it does.