Microsoft and Nuance Unveil DAX Express

Microsoft and Nuance Unveil DAX Express
Image courtesy of Microsoft

Microsoft and Nuance announced today the release of Dragon Ambient eXperience (DAX) Express, a groundbreaking AI solution that revolutionizes healthcare by automating clinical documentation. This development marks a significant milestone in the collaboration between Microsoft and Nuance, which began in 2022 with the goal of enhancing patient care and reducing clinicians' administrative burden.

DAX Express combines the proven conversational and ambient AI technology of Nuance with the advanced reasoning and natural language capabilities of OpenAI's GPT-4. Building upon the success of the market-leading DAX ambient solution launched in 2020, this new application aims to empower healthcare professionals to focus on personalized patient connections, reduce costs, and ease the cognitive and administrative burdens they face.

The healthcare industry has long struggled with workforce burnout, especially as physicians and nurses grapple with the increasing complexity of patient data, billing requirements, and growing populations. Microsoft and Nuance's integrated AI solutions, backed by Microsoft Cloud for Healthcare, are now addressing these issues with measurable outcomes:

  1. Alleviating workforce burnout: Physicians report up to a 70% reduction in feelings of burnout and fatigue using DAX Express.
  2. Supporting specialty workflows: The solution enables radiologist efficiency to increase by 50% and time-to-intervention to reduce by 74%.
  3. Improving adherence: DAX Express delivers a 52% improvement in follow-up adherence through data analysis, communication simplification, and care plan tracking.
  4. Increasing access to care: By automating clinical documentation, clinicians can add five appointments per average clinic day, providing better care to more people.
  5. Enhancing patient engagement: AI-powered chatbots enable patients to access quick, accurate information and improve patient self-service rates by 30% while reducing support costs by 50%.

Microsoft and Nuance share a mission to utilize AI responsibly and transparently in healthcare. They have worked closely with healthcare providers and the industry to ensure their AI-powered solutions are ethical and safe. DAX Express, designed in accordance with Microsoft's responsible AI standards, offers an immediate and accessible entry point for healthcare organizations to adopt next-generation AI solutions that integrate seamlessly with their existing investments in trusted Nuance solutions.

As Microsoft and Nuance continue to innovate and work together, they are uniquely positioned to amplify the healthcare industry's ability to deliver meaningful outcomes using AI. Together, they hope to continue pushing the boundaries of healthcare innovation and addressing the industry's most significant challenges.

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