AI Strategy

Enterprise AI AI Strategy

Klarna Dials Back its AI Customer Service Strategy—Now It’s Hiring Humans Again

Chris McKay• May 8, 2025 • 3 min read

Klarna CEO Sebastian Siemiatkowski admits the fintech's aggressive AI-driven customer service strategy "went too far" and announces new human hiring initiative to improve quality and customer experience.

Op-ed AI Strategy

Potential Over-Specialized AI Models: A Look at the Balance Between Specialization and General Intelligence

Richard Banfield• September 30, 2024 • 5 min read

Might we design a model that knows more and more about a certain domain that we eventually create a model that knows everything about nothing?

Op-ed AI Strategy

The AI Dilemma: Boosting Team Productivity or Sowing Fear and Concern?

Richard Banfield• September 19, 2024 • 4 min read

Digging into how leading companies are creating high-performance teams while adopting AI efficiencies and automated workflows.

Op-ed AI Strategy

Do AI Product Teams Need to Sell? Absolutely. And Here's Why.

Richard Banfield• September 18, 2024 • 3 min read

There’s this persistent idea that product teams are meant to quietly sit at their desks, tweaking models and designing features, while the sales team wrangles the customers. Let the salespeople deal with the chaos outside, right? Wrong.

Op-ed AI Strategy AI Literacy

The Best Way To Learn A New Technology Is To Teach It

Richard Banfield• September 14, 2024 • 2 min read

Putting yourself in teacher mode forces you outside of your internal 'imposter syndrome' monolog and into the realm of understanding.

Op-ed AI Strategy Enterprise AI

SaaS Reckoning: The Inevitable AI-Driven Transformation in Enterprises

Richard Banfield• September 12, 2024 • 13 min read

AI Tech Investments Are Through The Roof, But Enterprises Aren't Seeing The Upside Yet. What Can AI Tech Buyers and Sellers Do to Close The Gap?

Op-ed AI Strategy

The Future of Product Leadership in the Age of AI: Beyond the Roadmaps and Features

Richard Banfield• September 11, 2024 • 4 min read

AI is rapidly transforming industries, but the role of product leadership has never been more crucial—or more misunderstood.

AI Strategy Op-ed

10 Prompt Writing Tips to Better Collaborate with AI

Richard Banfield• September 9, 2024 • 3 min read

Stop treating AI like a glorified search engine and start working with it like a partner. These simple tactics will help you get more done and come up with better ideas.

Enterprise AI AI Strategy

EY Bets Big on AI, Launches EY.ai Platform

Chris McKay• September 13, 2023 • 2 min read

By investing heavily in both cutting-edge AI technologies and skills training for its workforce, EY is positioning itself at the forefront of the responsible and ethical adoption of artificial intelligence.

AI Strategy

Avoiding Pitfalls: 5 Mistakes Companies Make with Generative AI

Chris McKay• June 27, 2023 • 7 min read

For companies building solutions or adopting new AI technologies, the stakes are high, but the path forward is clear: avoid the hype and focus on user needs.

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Leading in the Intelligence Age

Klarna Dials Back its AI Customer Service Strategy—Now It’s Hiring Humans Again

Potential Over-Specialized AI Models: A Look at the Balance Between Specialization and General Intelligence

The AI Dilemma: Boosting Team Productivity or Sowing Fear and Concern?

Do AI Product Teams Need to Sell? Absolutely. And Here's Why.

The Best Way To Learn A New Technology Is To Teach It

SaaS Reckoning: The Inevitable AI-Driven Transformation in Enterprises

The Future of Product Leadership in the Age of AI: Beyond the Roadmaps and Features

10 Prompt Writing Tips to Better Collaborate with AI

EY Bets Big on AI, Launches EY.ai Platform

Avoiding Pitfalls: 5 Mistakes Companies Make with Generative AI