Salesforce

Shih's background aligns well with Meta's ambitions. She was instrumental in building Salesforce's generative AI tools from prototype to fully launched product, and her experience spans both enterprise AI and social media.

These agents, powered by Salesforce's AI technology, can interact with users through natural language, helping them access CRM data, update records, and even draft emails without leaving the Slack environment.

It is built on the Einstein 1 Platform which unifies a company's data, AI, CRM, development, and security into a single, comprehensive platform.

The combination of AI search and summaries provides users a way to efficiently find and consume information

A key feature of Anypoint Code Builder is an integration with Einstein, Salesforce's AI model that allows developers to generate code and integration flows using natural language prompts.

The purchase of Airkit.ai comes as Salesforce looks to expand its AI and automation capabilities across its platform.

This next generation of Einstein promises to transform the way Salesforce users interact with their CRM applications and customer experiences.

The partnership will remove data silos and enable direct access to unified customer data for training AI models in Databricks then deploying them in Data Cloud applications.